Account Deletion Policy

Effective date: June 1, 2026

At Mela, we respect your right to control your personal data. You can request complete deletion of your account and associated data at any time.

1. How to Request Account Deletion

You can delete your account through any of these methods:

In the app — Go to Settings → Account → Delete Account
By email — Send a request to mela.supports@gmail.com from the email or phone number associated with your account

When you delete your account, the following data is permanently removed:

Certain data may be retained for legal or operational reasons, even after account deletion:

Transaction records — Ticket purchases and payment records are retained for up to 5 years as required by Korean tax law (National Tax Service regulations)
Anonymized analytics — Aggregated, anonymized usage data that cannot be linked back to you
Legal obligations — Any data required to comply with legal requests or government investigations

Account deletion requests are processed within 30 days of receipt. During this period:

Your account will be immediately deactivated
You will no longer receive notifications
Your data will be queued for permanent deletion from all our systems, including backups

If you change your mind within the 30-day window, contact us and we can restore your account.

If you have upcoming event tickets at the time of deletion, please note:

Active tickets for future events will still be honored — organizers retain a record of valid tickets
Refund requests for unused tickets should be made before requesting account deletion

For questions about account deletion or to submit a deletion request:

This policy is provided in compliance with Apple App Store and Google Play account deletion requirements.